How do I make HOSTPLUS Executive my employer fund under Super Choice?
If you are not a current participating HOSTPLUS Executive employer, complete the application contained in the Employer Guide. You may also need to provide certain employees, who are eligible for Super Choice, with a copy of the standard choice form. If you need further information about Super Choice, we’re happy to help. Just call 1300 799 998, 8am–8pm, Monday to Friday.
Are there any fees that employers need to pay if they join HOSTPLUS Executive?
No. It’s a very clear advantage we offer you.
What administrative support do we give employers?
Everything we do is designed to streamline your super administration. For instance, we provide specialist help, online, in person and over the phone. We also give you contribution payment options. You can pay by direct debit, cheque, internet and by supplying your details using one of over 60 compatible payroll systems.
How do I add new employees to HOSTPLUS Executive?
When you make an employee’s first contribution, simply add their name, address, Tax File Number, date of birth, occupation and salary (if applicable) to your payment record. Depending on the insurance arrangement you have for your management staff, we may also need additional information such as salary, occupation and employment status.
How do I determine if an employee is eligible for the SG contribution?
You’ll find that most employees are eligible for the SG contribution. If they are under 18 or over 70, there are criteria that apply. See the employer guide for some of the exceptions.
What if an employee wants to transfer part of their super from their HOSTPLUS Executive account to another fund?
A member can transfer part of their account balance from HOSTPLUS Executive to another complying super fund if:
- the amount they transfer does not reduce their HOSTPLUS Executive account balance to less than $5,000, and
- they have not made a request to transfer funds in the last 12 months.
Transferring the balance may have an impact on their insurance cover, as continuation is subject to maintaining sufficient funds to meet insurance premiums. If their cover lapses they will need to reapply for insurance cover.
When do I need to make HOSTPLUS Executive contributions?
If you are making monthly contributions, payments are to be made by the 14th day of the month following the month in which contributions are payable. For example, the monthly contribution for September is to be received by HOSTPLUS Executive by 14 October. Most employers make monthly contributions. If your business is not bound by an award or workplace agreement that requires monthly contributions, you can notify us and make your payments quarterly.
What happens if I make an overpayment?
If a superannuation payment is received with no clear allocation details or is an overpayment, HOSTPLUS Executive may allocate funds on a pro rata basis in accordance with the last complete allocation instructions received from you, for instance, towards payments in arrears.
How do I get a refund if I’ve made an overpayment?
Legally, any refunds to employers can be made only if they are the result of a clerical error, computer malfunction or other mistake, such as inadvertent payment. To request a refund, call HOSTPLUS Executive on 1300 799 998 for an application for refund form and return with supporting documentation. Any interest earned on monies paid to HOSTPLUS Executive that are later required to be returned or refunded is retained. Refund requests made due to a duplicate payment to the ATO cannot be approved. Refunds also cannot be processed for members who have left HOSTPLUS Executive.
What if I have no contributions to make?
If you did not employ any staff who were eligible for SG payments (that is, earned less than $450 for the month or are under an applicable award), you must notify us with your payment record stating nil for the month or quarter.
My employees have some tough questions about the investment opportunities. How do I advise them?
Each employee who joins HOSTPLUS Executive will receive a member guide that explains our investment options and provides answers to key investment questions. If they have more questions they should call HOSTPLUS Executive or speak with a licensed financial planner. Remember, members are entitled to receive a free, initial financial plan for superannuation from Industry Fund Financial Planning (AFSL 232514) during their first year of membership. We can also arrange worksite seminars for your management staff. Consultations can be arranged by calling HOSTPLUS Executive on 1300 799 998.
Besides the contributions, what else do you need from me?
We need to hear from you when an employee changes their address details or leaves your employment. And don’t forget to supply the full name, current address, Tax File Number, date of birth, membership number, occupation and salary (if applicable) of any new member, on your next payment record. If you have special insurance arrangements, we may also need to be advised of any changes in your employee's salary and occuptaion.
What happens if an employee has a complaint?
Encourage them to contact HOSTPLUS Executive on 1300 799 998, 8am – 8pm, Monday to Friday. We’ll do everything possible to answer their query or complaint promptly and courteously. Our aim is to resolve any complaint within 90 days. If not satisfied, a member can contact the Superannuation Complaints Tribunal, an independent body set up by the Commonwealth Government to help resolve complaints, on 1300 884 114.
My employees want to know if their partners can also make contributions?
Yes. There may even be tax benefits for doing so. For instance, if a spouse is a low wage earner or not working, members who make contributions on their behalf may benefit from a tax rebate. For more information, they can refer to the spouse contributions brochure.
What is super splitting?
Super splitting was introduced by the Federal Government on 1 January 2006. While super funds aren’t required to offer super splitting, HOSTPLUS Executive offers the benefits of super splitting to members. Under HOSTPLUS Executive super splitting rules, eligible contributions can be split between married and de facto couples (some restrictions apply) after the end of each financial year. Split funds will be allocated in arrears once a year. Split contributions will be transferred from the member’s account to their spouse’s HOSTPLUS account where they will be fully preserved. To find out more about super splitting call 1300 799 998.